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Unclaimed listing CQC record · synced 13 October 2026

Helping Hands – West Northumberland

St Matthews House, Haugh Lane Industrial Estate, Hexham, Northumberland, NE46 3PU · View on map

This is the agency's office. Care is delivered in clients' own homes.

Dementia home carePersonal care
Regulated by CQC · England Full report on the CQC website
Good Overall rating
InadequateRequires improvementGoodOutstanding
Safe GoodWell-led GoodCaring GoodResponsive GoodEffective Good

Inspected 6 February 2023

Contains public sector information licensed under the Open Government Licence v3.0.

Registration details

  • Registered as a homecare agency with the Care Quality Commission since November 2017.
  • Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65, substance misuse and eating disorders
  • Local authority: Northumberland
  • Registered manager: Pamela Smith
  • Run by: HH Community Care Limited

The inspection record

Rated Good overall. Inspected 6 February 2023.

Older reports from the CQC's previous inspection approach

Inspected 12 February 2019, rated Requires improvement

Inspected 9 January 2018, rated Requires improvement

Frequently asked questions

What services does Helping Hands – West Northumberland provide?

Helping Hands – West Northumberland is registered with the Care Quality Commission to provide dementia home care and personal care.

Which local authority is Helping Hands – West Northumberland registered in?

Helping Hands – West Northumberland is registered in the Northumberland local authority area.

What is Helping Hands – West Northumberland's CQC rating?

Helping Hands – West Northumberland is rated Good by the Care Quality Commission (inspected 6 February 2023). The full CQC inspection report is available at cqc.org.uk/location/1-4464378565.

Who is the registered manager at Helping Hands – West Northumberland?

The registered manager is Pamela Smith.

Who owns Helping Hands – West Northumberland?

Helping Hands – West Northumberland is operated by HH Community Care Limited.

When was Helping Hands – West Northumberland last inspected?

The Care Quality Commission last inspected Helping Hands – West Northumberland on 6 February 2023.

Where is Helping Hands – West Northumberland located?

Helping Hands – West Northumberland is located in Hexham, United Kingdom.

When did Helping Hands – West Northumberland register with CQC?

Helping Hands – West Northumberland first registered on 13 November 2017.

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Location

St Matthews House, Haugh Lane Industrial Estate, Hexham, Northumberland, NE46 3PUOpen in Google Maps

Home-care agencies near Hexham

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Information disclaimer. Information regarding Helping Hands – West Northumberland is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.