Helping Hands Kensington & Chelsea

“Date of assessment 29 September to 26 November 2024. Helping Hands Kensington and Chelsea provides personal care to people in their own homes. There were 18 people using the service who were receiving personal care when we carried out the assessment. The assessment was carried out by 1 inspector. During the assessment we contacted 9 people or their relatives, and 15 staff, for their feedback about the service. We looked at 10 quality statements and identified that the service was safe for people to use, and staff to work in. Trained, professional, and appropriately recruited staff, provided the service, and people were supported to take acceptable risks. Staff enabled people to maintain their independence, and they had choices regarding the service they received, and were able to control it. People had equitable experiences of the service they received, and outcomes. However there was some communication issues identified between the registered manager, and staff team delivering care that was acknowledged, and work was being carried out to irradicate them, and improve communication. The general governance, and monitoring systems were well operated by staff who understood them. The rating remains good. For those areas and quality statements we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We did not identify breaches of any Regulations during this assessment. We will continue to monitor information we receive about the service, which will help inform when we next assess them.”