Helping Hands Hertford
20, St. Andrew Street, Hertford, SG14 1JA · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since May 2019.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Hertfordshire
- Registered manager: Amal Rziek
- Run by: Midshires Care Limited
The inspection record
Rated Good overall. Report published 1 October 2024.
“Helping Hands Hertford is a domiciliary care agency registered to provide personal care to people in their own homes. This was the first assessment carried out under our single assessment framework.”
“This assessment was announced. Assessment activity started on 29 July and ended on 03 September 2024. At the time of our assessment, the service was providing the regulated activity to 39 people.”
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“We looked at a total of 15 quality statements, all of which were in the safe and well led key question. At our last inspection (report published 12 June 2021) the service was rated Requires Improvement, and we found a breach in regulation.”
“At this assessment we found improvements had been made. The provider is no longer in breach of regulation.”
“People, relatives and staff all offered positive feedback about their experiences of the service.”
“Whilst we noted some inconsistencies, in particular the timeliness of calls and discrepancies within some records, any risks to people were mitigated by the knowledge and awareness of the staff.”
“The provider had a system of audit and checks in place. Where we identified improvements, the registered manager was receptive, took immediate action where needed and provided assurances of the further action they had planned.”
“Safeguarding processes were effective and any untoward events were reported, recorded and referred where required. Safe recruitment processes were followed and training, spot checks and supervision supported staff in their roles.”
“Information was freely shared with staff to give feedback, inform of any changes and to recognise good practice.”
Older reports from the CQC's previous inspection approach
Inspected 5 May 2021, rated Requires improvement
Frequently asked questions
What services does Helping Hands Hertford provide?
Helping Hands Hertford is registered with the Care Quality Commission to provide dementia home care, nursing care at home and personal care.
Which local authority is Helping Hands Hertford registered in?
Helping Hands Hertford is registered in the Hertfordshire local authority area.
What is Helping Hands Hertford's CQC rating?
Helping Hands Hertford is rated Good by the Care Quality Commission (report published 1 October 2024). The full CQC inspection report is available at cqc.org.uk/location/1-6897418640.
Who is the registered manager at Helping Hands Hertford?
The registered manager is Amal Rziek.
Who owns Helping Hands Hertford?
Helping Hands Hertford is operated by Midshires Care Limited.
When was Helping Hands Hertford last inspected?
The Care Quality Commission published its latest report on Helping Hands Hertford on 1 October 2024.
Where is Helping Hands Hertford located?
Helping Hands Hertford is located in Hertford, United Kingdom.
When did Helping Hands Hertford register with CQC?
Helping Hands Hertford first registered on 29 May 2019.
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Home-care agencies near Hertford
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Information disclaimer. Information regarding Helping Hands Hertford is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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