Help at Home Care Service

“At the time of the assessment the service supported 78 people. Everyone who used the service received the regulated activity of personal care. Visits were a minimum of 20 minutes.”

“The service supported people with dementia, physical disabilities and sensory impairments.”

“There were enough staff to support people. Staff told us they felt well supported and most spoke highly about the service, 1 said, “The manager is as good as gold, any problem and they would be straight there with you.” However, 1 member of staff said, “Not enough travel time between clients.” Staff training was regularly refreshed and staff received regular supervisions and spot checks.”

“Staff completed training in core subjects the provider identified as necessary. People were not always supported by the same staff, but no concerns were raised regarding staff competency or training. Supervisions and team meetings were held regularly to enable staff reflection and learning.”

“People were protected from abuse and risks to their safety had been identified and mitigated. Care plans accurately reflected people’s needs and staff documented the care they provided.”

“The service culture was focused on maximising people’s independence and enabling people to live full lives. Staff respected people’s choices and listened to, and acted upon, their requests”

“Care staff demonstrated compassionate and person-centred care. They always looked for ways to improve people’s lives.”

“The service worked effectively with other healthcare professionals, sharing information appropriately and escalating any health concerns to the relevant agency appropriately.”

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