Alexandras Community Care Truro
Office 3, Calenicnk House, Truro Technology Park, Truro, TR1 2XN · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since May 2018.
- Supports: people with dementia, physical disabilities and sensory impairment
- Local authority: Cornwall
- Registered manager: Robyn Ellen Hendy
- Run by: Westcountry Home Care Limited
The inspection record
Rated Good overall. Report published 13 January 2026.
“Date of assessment: 5 December 2025.”
“Alexandras Community Care Truro is a Domiciliary Care Agency (DCA) providing personal care to people living in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal care and/or support with eating and drinking. Where they do, we also consider any wider social care provided.”
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“At the time of the assessment the service supported 122 people, 103 of these were receiving the regulated activity personal care.”
“The service is registered with CQC as supporting people with dementia, people with physical disabilities, and people with a sensory impairment. However, they were also supporting people with mental health conditions and people with a learning disability or autistic people. Therefore, we assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”
“This was a planned assessment of the safe and well-led key questions. The provider was previously in breach of the legal regulations in relation to safeguarding, recruitment and good governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations.”
“At this assessment we found safeguarding processes had now been consistently followed, and action had been taken to protect people when potential safeguarding incidents were reported. The provider had updated systems to ensure staff were recruited safely. The provider had improved governance systems to drive improvements and looked to learn lessons when things went wrong.”
“There were enough staff to support people. Staff told us they felt well supported and received regular supervisions and spot checks. Staff training was regularly refreshed and specific training provided in response to people’s specific needs.”
“The service worked well with other healthcare professionals, escalating any health concerns to the relevant agencies appropriately.”
“Work had been completed with a local community group to enhance people’s lives. This had involved working with a multi-disciplinary team to identify how to provide a joined-up service for people in crisis..”
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Older reports from the CQC's previous inspection approach
Inspected 16 April 2019, rated Good
Frequently asked questions
What services does Alexandras Community Care Truro provide?
Alexandras Community Care Truro is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Alexandras Community Care Truro registered in?
Alexandras Community Care Truro is registered in the Cornwall local authority area.
What is Alexandras Community Care Truro's CQC rating?
Alexandras Community Care Truro is rated Good by the Care Quality Commission (report published 13 January 2026). The full CQC inspection report is available at cqc.org.uk/location/1-5177046040.
Who is the registered manager at Alexandras Community Care Truro?
The registered manager is Robyn Ellen Hendy.
Who owns Alexandras Community Care Truro?
Alexandras Community Care Truro is operated by Westcountry Home Care Limited.
When was Alexandras Community Care Truro last inspected?
The Care Quality Commission published its latest report on Alexandras Community Care Truro on 13 January 2026.
Where is Alexandras Community Care Truro located?
Alexandras Community Care Truro is located in Truro, United Kingdom.
When did Alexandras Community Care Truro register with CQC?
Alexandras Community Care Truro first registered on 4 May 2018.
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Location
Home-care agencies near Truro
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Information disclaimer. Information regarding Alexandras Community Care Truro is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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