Hawley House
Ground Floor, 5-7 High Street, Plaistow, London, E13 0AD · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since January 2017.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities and mental health conditions
- Local authority: Newham
- Registered manager: Fatema Polly Hussain
- Run by: Simply Care (Worldwide) Limited
The inspection record
Rated Good overall. Report published 10 November 2025.
“Date of assessment 11 September 2025. Hawley House which is run by Simply Care (Worldwide) Limited is a domiciliary service providing personal care to 3 people living in their own homes. We have undertaken a comprehensive assessment which means we have reviewed all 33 quality statements. This was the first assessment for this service which had not previously been rated. Following this assessment we have rated the service as good.”
“People’s care plans were well written with information about how to offer support people needed. Risk assessments highlighted areas where people needed additional support to keep them safe whilst enabling them to maintain their independence and learn new skills.”
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“People’s families told us the care their loved ones was good. People and their families were in control of funding their care. They were happy with the care their loved ones received and knew they could look elsewhere if they needed to but told us that they were happy with what they received. One family member told us, ‘I always feel reassured that [relative] is safe with the staff. Having financial control of [relative’s] care means we could remove the provider at any time we wish. I have had to deal with so many unreliable and uncaring care agencies until we found this one’.”
“The staff we talked to were well established and understood the needs of the people they supported. Staff worked alongside family members to deliver the care and took on board fully what the person and their families needed and wanted. Staff felt training they received enabled them to meet the needs of people they supported. Staff felt supported by the registered manager and deputy managers and told us they could contact them for advice at any time.”
“The provider had policies and practices in place that kept people safe and gave staff the latest, up to date guidance on how to do their jobs.”
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Frequently asked questions
What services does Hawley House provide?
Hawley House is registered with the Care Quality Commission to provide dementia home care, nursing care at home and personal care.
Which local authority is Hawley House registered in?
Hawley House is registered in the Newham local authority area.
What is Hawley House's CQC rating?
Hawley House is rated Good by the Care Quality Commission (report published 10 November 2025). The full CQC inspection report is available at cqc.org.uk/location/1-3158998475.
Who is the registered manager at Hawley House?
The registered manager is Fatema Polly Hussain.
Who owns Hawley House?
Hawley House is operated by Simply Care (Worldwide) Limited.
When was Hawley House last inspected?
The Care Quality Commission published its latest report on Hawley House on 10 November 2025.
Where is Hawley House located?
Hawley House is located in London, United Kingdom.
When did Hawley House register with CQC?
Hawley House first registered on 5 January 2017.
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Home-care agencies near London
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Information disclaimer. Information regarding Hawley House is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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