Dynamic Homecare Services Limited

“Risks to people’s health, safety and wellbeing were effectively managed. Staff safeguarded people from abuse. Medicines were administered safely. Staff protected people from the risk of spreading infections. Outcomes of accidents, incidents and complaints were used as learning opportunities. Staff were recruited safely and there were enough staff employed to meet people’s needs.”

“Staff delivered personalised care and support based on people’s assessed needs and preferences. People’s care plans were person-centred and regularly reviewed. Staff worked with other professionals to ensure people received effective care.”

“Staff promoted people’s independence and respected their privacy and dignity. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.”

“The registered manager promoted an open, honest culture and was approachable. Staff had a clear understanding about their roles and spoke highly about management. Feedback was regularly sought and valued. Systems were in place to effectively monitor and develop standards at the service. Management promoted continuous service development and improvement.”