Disability Action Yorkshire
Unit i4A, Hornbeam Park Oval, Harrogate, North Yorkshire, HG2 8RB · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since May 2023.
- Supports: older people (65+), physical disabilities, sensory impairment, adults under 65 and children
- Local authority: North Yorkshire
- Registered manager: Karen Louise Minteh
- Run by: Disability Action Yorkshire
The inspection record
Rated Good overall. Report published 19 August 2025.
“Date of Assessment: 7 August to 10 August 2025. Disability Action Yorkshire is a home care service. The location is registered for Assessment Service Group’s (ASG) supported living’ and ‘homecare.’ Under CQC’s new assessment methodology, ASG’s are reported on separately. At the time of the inspection the regulated activity was not being provided through the ASG of ‘homecare.’ This report is in respect of the supported living setting only. Supported living services are designed to enable individuals to live independently in their own homes. People using these services typically live in shared or individual accommodation and hold their own tenancy agreements, giving them legal rights and responsibilities as tenants. Individuals have the right to choose who provides their support, allowing them to select a provider that best meets their needs and preferences. This was the first assessment of this service.”
“There was a positive culture of analysis and looking for lessons that could be learned or improvements that could be made. Staff understood their safeguarding responsibilities and were confident that any concerns they raised would be dealt with promptly and appropriately. Risks were well managed, and care plans and risk assessments were person-centered. All required recruitment checks were in place, and staff received the training and support they needed to carry out their roles effectively. Medicines were managed and administered safely.”
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“Care records included detailed information about people’s health conditions and how these might affect them. Managers provided staff with additional training about people’s health conditions, so that staff understood how this might impact the person.”
“Staff spoke respectfully about the people they supported and spoke about people in a kind and caring way. A staff member told us, “I love my job. We help people. If people are happy; it makes me happy.” People’s personal, cultural, social and religious needs were understood and respected. Staff told us they enjoyed working for the provider and that there was a very good culture and supportive teamwork. A staff member said, “We work well together; it’s about working as a team.””
“Staff received training in equality and diversity. There was a system in place for responding to any concerns or complaints.”
“The provider and registered manager were very committed to providing responsive, personalised care and support. Staff we spoke with shared that commitment. A staff member told us, “I really enjoy my job. I enjoy coming to work. The staff are amazing, and the customers are brilliant.””
“The provider and managers had good oversight and knowledge of the service. There was a range of quality monitoring and auditing in place. Everyone we spoke with was very positive about the registered manager and the way the service was organised and run. A staff member said, “Managers are all nice. They are concerned about you; they check if you’re ok.””
Frequently asked questions
What services does Disability Action Yorkshire provide?
Disability Action Yorkshire is registered with the Care Quality Commission to provide personal care.
Which local authority is Disability Action Yorkshire registered in?
Disability Action Yorkshire is registered in the North Yorkshire local authority area.
What is Disability Action Yorkshire's CQC rating?
Disability Action Yorkshire is rated Good by the Care Quality Commission (report published 19 August 2025). The full CQC inspection report is available at cqc.org.uk/location/1-15922913037.
Who is the registered manager at Disability Action Yorkshire?
The registered manager is Karen Louise Minteh.
When was Disability Action Yorkshire last inspected?
The Care Quality Commission published its latest report on Disability Action Yorkshire on 19 August 2025.
Where is Disability Action Yorkshire located?
Disability Action Yorkshire is located in Harrogate, United Kingdom.
When did Disability Action Yorkshire register with CQC?
Disability Action Yorkshire first registered on 30 May 2023.
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Location
Home-care agencies near Harrogate
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Badges & awards
Information disclaimer. Information regarding Disability Action Yorkshire is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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