Crystal Caring
Nexus Business Centre, 6 Darby Close, Swindon, Wiltshire, SN2 2PN · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since April 2016.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Swindon
- Registered manager: Tamera Rene Norman
- Run by: Crystal Caring Limited
The inspection record
Rated Good overall. Report published 24 November 2025.
“Date of assessment: 6th November to 11th November 2025. The service provides care to people in their own homes. At the time of the assessment there were 35 people receiving a regulated activity of personal care. This assessment was carried out to follow up on action we told the provider to take at the last assessment, in relation to safeguarding people from abuse and the governance of the service. We assessed 5 quality statements in the key questions of safe and well led.”
“The service now had a clear process in place to ensure people were safeguarded from abuse. This involved recording concerns on an online system, reporting to the local authority safeguarding team, and submitting notifications to the Care Quality Commission. Staff told us they felt leaders responded effectively to safeguarding concerns. Additionally, people now had clear information within their care and support plans for staff to safely manage any risks.”
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“There was now a good learning culture at the service and leaders had implemented effective governance systems to ensure the required improvements were made. This included regular audits, spot checks for staff, a new system to manage overarching audits, and the new employment of a quality assurance manager. The management of people’s medicines had improved. Staff told us, “There have been a lot of changes recently and I feel these have been positive.””
“Enough improvement had been made, and the service was no longer in breach of the legal regulations.”
Older reports from the CQC's previous inspection approach
Inspected 19 May 2021, rated Good
Inspected 17 December 2019, rated Requires improvement
Inspected 28 March 2019, rated Inadequate
Inspected 28 March 2018, rated Requires improvement
Inspected 12 May 2017, rated Requires improvement
Frequently asked questions
What services does Crystal Caring provide?
Crystal Caring is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Crystal Caring registered in?
Crystal Caring is registered in the Swindon local authority area.
What is Crystal Caring's CQC rating?
Crystal Caring is rated Good by the Care Quality Commission (report published 24 November 2025). The full CQC inspection report is available at cqc.org.uk/location/1-2276794585.
Who is the registered manager at Crystal Caring?
The registered manager is Tamera Rene Norman.
Who owns Crystal Caring?
Crystal Caring is operated by Crystal Caring Limited.
When was Crystal Caring last inspected?
The Care Quality Commission published its latest report on Crystal Caring on 24 November 2025.
Where is Crystal Caring located?
Crystal Caring is located in Swindon, United Kingdom.
When did Crystal Caring register with CQC?
Crystal Caring first registered on 28 April 2016.
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Information disclaimer. Information regarding Crystal Caring is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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