1-2-1 Live In Care Ltd

“Staff were safely recruited and received training which gave them the skills and confidence to safely and effectively support people.”

“People who required support with medicines received support from staff who had undertaken specific training to carry out this task.”

“The provider was committed to providing high quality care and support. They had systems in place, such as audits and spot checks, to monitor quality and identify shortfalls. Shortfalls were addressed in a timely way. Any minor issues identified during this assessment were rectified before the end of the assessment demonstrating the providers commitment to quality and improvement.”

“Staff were extremely positive about the registered manager and the management of the service. All staff told us they would recommend 1-2-1 Live in Care as a place to work. Staff felt very well supported. Although many staff worked alone with the person they supported, all said they could ask for advice or support at any time. Staff felt valued and listened to.”

“The provider carried out assessments before a person began to use the service. These assessments included people’s likes and dislikes to enable staff to be matched to people.”

“Staff lived with people in their own homes to provide care and support when people wanted and needed it. This enabled the service to provide very personalised care and ensure people continued to be able to follow their own routines.”