CJP Outreach Services Ltd

“Date of assessment: 26 August to 23 September 2025. The service is a care at home service, registered with the Care Quality Commission (CQC) to provide personal care to people living in their own homes.At the time of assessment, the service was providing support for 6 people who received the regulated activity of personal care.”

“The provider, managers, and staff demonstrated an exceptional commitment to delivering person-centred care of the highest standard. People and their families were not just involved but empowered to lead the planning and review of their care, including the taking of positive, well-managed risks that enabled individuals to achieve meaningful goals and fulfilled lives. Care records were not only accurate but dynamic, consistently reflecting people's evolving needs, preferences, and aspirations. Leadership was effective, with a clear vision that placed people’s experiences at the heart of every decision. The provider proactively sought feedback, embraced learning, and embedded improvements in a way that continually enhanced outcomes. Staff were exceptionally well supported, their development and well being were prioritised and celebrated, contributing to a motivated and skilled workforce. The service’s culture was deeply inclusive, transparent, and values-driven, where every person, whether staff, people using the service, or their families, felt genuinely heard, respected, and valued.”