Care 4 U Care Limited

“CQC could not be assured that recruitment was always completed safely, as some gaps in recruitment records were found. Although steps were taken following the assessment to mitigate the risks associated with this, processes in place at the service had not been effective in preventing issues arising.”

“Safeguarding concerns were not reported in line with current expectations and investigations and complaints handling were not completed in line with the providers processes.”

“Risks associated with infection control and the care environment were well managed. Medicines were manged safely and records relating to medicines were regularly monitored.”

“People and their relatives were involved in creating care plans, these were clearly documented and reviewed when required. Staff understood how to seek consent from people prior to providing care and care records evidenced the service understood how to work within the principles of the Mental Capacity Act (2005).”

“Although the services record keeping practices had improved from the last inspection, there remained areas for improvement. Roles and responsibilities within the management team were not always clear, complaints were not well managed, and the provider had failed to refer a safeguarding incident to the Local Authority safeguarding team and CQC in line with expectations.  ”