Alpenbest

“This assessment was undertaken due to a change in manager and a spike of concerns raised about the quality of care delivery. We reviewed a total of 17 quality statements across all 5 questions. We found no evidence to sustain the concerns raised.”

“ ”

“We identified minor improvements were required to further strengthen the quality and completeness of people’s care records, ensure safeguarding reporting procedures were accessible to all and ensure an appropriate freedom to speak up guardian was nominated. The management team were open to this feedback and took prompt action after our site visit to address the concerns. Governance systems also needed to be tightened to ensure all safety concerns were reporting to the local authority safeguarding team and all statutory notifications were submitted in line with their CQC regulatory duties.”

“ ”

“Despite the above, people received safe care that met their needs. There were systems in place to ensure they were supported by care workers that had the skills and knowledge to undertake their duties. Staff received regular training and there were various support structures in place.”

“ ”

“Staff worked closely with health and social care professionals from several partner agencies. Feedback confirmed there was good partnership working and open communication. Staff were dedicated to developing and improving their practices and had recently launched several projects to further enhance people’s experiences of care.”

“ ”

“A new manager was in post, who staff confirmed was approachable, accessible and supportive. Staff felt valued and acknowledged.”