Bionicare (Domiciliary Care Agency)

“Date of assessment: 16 January 2025 to 05 February 2025. Bionicare (DCA) is a domiciliary care agency supporting people with personal care living in their own homes. People are supported across a number of different ‘supported living settings’. People may be living with a learning disability or be autistic or be living with mental health or physical support needs. As part of our assessment methodology for people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance. This includes: Right support: Model of care and setting maximises people's choice, control, and independence. Right care: Care is person-centred and promotes people's dignity, privacy, and human rights. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive, and empowered lives. At our last assessment the service was rated as good (report published 19 February 2019). At this assessment we found the service was in breach of 3 regulations of the Health and Social Care Act (2014) in relation to safe care and treatment, staffing and good governance. The service is also in breach of 1 regulation of the Health and Social Care Act (registration) Regulations in relation to not reporting notifiable incidents to CQC in line with legislation. The service requires improvement in the safe, effective and well-led key questions and has been rated as good in the caring and responsive key questions. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.”