Apex Prime Care – Basingstoke
Unit 7, Prisma Park, Berrington Way, Basingstoke, RG24 8GT · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since March 2021.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Hampshire
- Run by: Apex Prime Care Ltd
The inspection record
Rated Requires improvement overall. Report published 2 April 2026.
“Date of Assessment: 12 February to 04 March 2026. This assessment was prompted by a review of the information we held about the service. Apex Prime Care Basingstoke provides care and support to people living in their own home. The service provided care and support for adults with physical disabilities, sensory impairments, dementia, mental health conditions, learning disabilities and autism. Not everyone who used the service was receiving the regulated activities of personal care. At the time of our inspection, they were supporting 204 people with personal care. We reviewed all 33 quality statements across the five key questions.”
“The service supported some people with a learning disability. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found that people were supported in accordance with this guidance.”
Show the full assessment summaryHide the rest of the summary
“During our assessment, we identified 3 breaches of legal regulations. We found concerns relating to person‑centred care, safe care and treatment and good governance (including records). People were not always supported in line with their personal preferences, particularly during personal care, which caused distress. People were not always involved in decisions about their care, including care plan reviews. Medicines were not always safe, people’s care records were not always comprehensive and risks were not always identified. Records relating to people’s risks were not always detailed or accurate enough to support staff to keep people safe including information held in people’s homes about managing fire risks. Quality monitoring systems required strengthening to ensure shortfalls would be identified and addressed promptly. Governance shortfalls resulted in breaches of regulations.”
“The provider did not ensure people received care from consistent staff, and people told us they did not always know who would be visiting them, which caused anxiety. Staff were mostly recruited safely and received training relevant to their roles. However, we found gaps in training for diabetes and end of life Staff did not always feel supported and had been left without a manager for a prolonged period. People told us they also felt let down by management. A new manager had recently been appointed, and a robust action plan had been developed to improve the service. Staff told us they treated people equally and without discrimination. Systems were in place for people to raise concerns or complaints, although some people were not aware of how to make a complaint or who to contact. Some people did not feel listened too.”
“We have asked the provider to submit an action plan setting out how they will address the concerns identified during this assessment.”
Older reports from the CQC's previous inspection approach
Inspected 28 February 2023, rated Good
Inspected 10 August 2018, rated Good
Frequently asked questions
What services does Apex Prime Care – Basingstoke provide?
Apex Prime Care – Basingstoke is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Apex Prime Care – Basingstoke registered in?
Apex Prime Care – Basingstoke is registered in the Hampshire local authority area.
What is Apex Prime Care – Basingstoke's CQC rating?
Apex Prime Care – Basingstoke is rated Requires improvement by the Care Quality Commission (report published 2 April 2026). The full CQC inspection report is available at cqc.org.uk/location/1-10454507460.
Who owns Apex Prime Care – Basingstoke?
Apex Prime Care – Basingstoke is operated by Apex Prime Care Ltd.
When was Apex Prime Care – Basingstoke last inspected?
The Care Quality Commission published its latest report on Apex Prime Care – Basingstoke on 2 April 2026.
Where is Apex Prime Care – Basingstoke located?
Apex Prime Care – Basingstoke is located in Basingstoke, United Kingdom.
When did Apex Prime Care – Basingstoke register with CQC?
Apex Prime Care – Basingstoke first registered on 18 March 2021.
Be the first to review Apex Prime Care – Basingstoke
Location
Home-care agencies near Basingstoke
Run Apex Prime Care – Basingstoke?
Claim this listing free to add photos, respond to enquiries and keep your details right. It only takes a couple of minutes to verify your connection.
Information disclaimer. Information regarding Apex Prime Care – Basingstoke is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
01256841997