Andrusida Care – Hampshire
Unit 12A, Basepoint Enterprise Centre, Stroudley Road, Basingstoke, RG24 8UP · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since February 2025.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, mental health conditions, adults under 65 and children
- Local authority: Hampshire
- Registered manager: Angela Appiah
- Run by: Andrusida Care Limited
The inspection record
Rated Requires improvement overall. Report published 5 June 2025.
“Date of inspection: 07 April 2025 to 23 April 2025. This assessment was prompted by a review of the information we held about the service. We received information of concern in relation to complaints about peoples care and staff not arriving at their allocated times. Andrusida Care Hampshire is a domiciliary care agency and provides personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 33 people were receiving support with personal care. We received information of concern in relation to complaints about peoples care and staff not arriving at their allocated times.”
“We found concerns around elements of the governance systems. We found breaches of regulations in relation to safe care and treatment, fit and proper persons employed and good governance. Risks to people were not always managed safely., including medicines. Staff were not always recruited safely. Quality monitoring systems and records needed to be strengthened to ensure any shortfalls would be identified promptly going forward. Person centred care needed improvements and people’s care, and decision-making records needed to be more comprehensive. There were enough staff deployed to meet people's needs. Staff were kind and caring and had a good understanding of how to meet people’s needs. There was a system in place to enable people to express any concerns or complaints they had. Staff told us how they treated people equally and without discrimination and felt supported by the service.”
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“An assessment has been undertaken of a service that is used by autistic people or people with a learning disability but is not registered as a specialist service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found care plans were not always sufficiently comprehensive to ensure staff would know how support the independence and communication needs of autistic people or people with a learning disability. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.”
“We have asked the provider for an action plan in response to the concerns found at this assessment in relation to safe care and treatment and fit and proper persons employed.”
Frequently asked questions
What services does Andrusida Care – Hampshire provide?
Andrusida Care – Hampshire is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Andrusida Care – Hampshire registered in?
Andrusida Care – Hampshire is registered in the Hampshire local authority area.
What is Andrusida Care – Hampshire's CQC rating?
Andrusida Care – Hampshire is rated Requires improvement by the Care Quality Commission (report published 5 June 2025). The full CQC inspection report is available at cqc.org.uk/location/1-22071773145.
Who is the registered manager at Andrusida Care – Hampshire?
The registered manager is Angela Appiah.
Who owns Andrusida Care – Hampshire?
Andrusida Care – Hampshire is operated by Andrusida Care Limited.
When was Andrusida Care – Hampshire last inspected?
The Care Quality Commission published its latest report on Andrusida Care – Hampshire on 5 June 2025.
Where is Andrusida Care – Hampshire located?
Andrusida Care – Hampshire is located in Basingstoke, United Kingdom.
When did Andrusida Care – Hampshire register with CQC?
Andrusida Care – Hampshire first registered on 19 February 2025.
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Location
Home-care agencies near Basingstoke
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Information disclaimer. Information regarding Andrusida Care – Hampshire is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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