Active Homecare

“Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where staff do support people with personal care, we also consider any wider social care provided. At the time of this assessment the service was supporting 30 people with the regulated activity of personal care.”

“We found people were receiving exceptional care in some key questions and have rated the key questions of Caring and Well-led as Outstanding.”

“There was strong leadership which put people first and set high expectations for staff. Staff were proud to work for the service and felt valued for their work. A positive culture was demonstrated by the attitudes of staff and management when we talked with them about how they supported people.”

“People were respected and valued as individuals and were empowered to be fully involved in their care and were supported by an exceptional staff team. Staff were very caring and knowledgeable about how best to communicate with people and to advocate for them to ensure their views were heard. There was a strong culture within the service of treating people with dignity and respect and staff spent time getting to know people and their specific needs before they provided them with care and support.”

“People were protected by strong and inclusive safety systems, with a focus on openness, transparency. and learning. There were systems in place to make sure the service was safe, with very good staffing levels and highly skilled staff to deliver good quality care. Risks to people were fully assessed and exceptionally well managed.”