APT Care Central Bedfordshire & Bedford

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of this assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.”

“We carried out this assessment to check whether improvements had been made following our previous assessment. The last assessment was carried out in June 2023, when the service was rated Requires Improvement overall and was in breach of regulations relating to risk management, medicines management, safeguarding, staffing and governance.”

“Improvements were found at this assessment, and the provider was no longer in breach of regulations. People, staff and professionals were generally positive about the quality of care provided. Staff worked with families and partner organisations to support people's health, well-being and independence, including supporting people to return home safely following periods of hospital care.”

“Governance and oversight arrangements had strengthened. Audits, quality assurance processes and digital care records were used to monitor quality and support improvement. Leaders promoted an open culture and demonstrated a commitment to learning, improvement and partnership working. The provider had recently strengthened leadership arrangements through the appointment of an experienced registered manager, and staff and professionals were positive about the support provided by leaders.”