Wansbeck House

“The service had a recently appointed manager who is completing the registration process with the Care Quality Commission. This means that once registered they and the provider are legally responsible for how the service is run and the quality and safety of the care provided.”

“We reviewed the service against our “Right Support, Right Care’ Right Culture” guidance to evaluate whether the provider guaranteed people with a learning disability were treated with respect, equality; dignity, choices; independence and good access to local communities, that most people take for granted. We gave the service 24 hours’ notice of our site visit to make sure people would be in and they would be happy for us to visit them.”

“The service had a positive person-centred culture. The care team knew people well and had built up a good rapport with people and involved them in day-to-day choices. Medicines were managed safely. Visiting professionals gave positive feedback about the care staff. Care treatment plans, assessments and transitions were managed well. People felt safe at the service. Consent was sought when providing care, and best interest decisions and mental capacity assessments were in place when needed. Staff treated people with compassion and kindness, responding to individual needs and requests, encouraging independence and choice which was tailored to people’s personal interests.”

“Not all staff felt able to speak up or listened to or their suggestions actioned by the management team.”