Abbeyfield Residential Care Home – The Grove

“The home had a new registered manager since the last assessment. Staff said the registered manager was approachable and making a difference. A staff member said, “We have different management altogether. A lot of changes are happening here.””

“Care plans had been reviewed and were detailed and person centred and detailed. They clearly detailed the support people needed from staff and what they wanted to do themselves. Risks were assessed as part of the care planning process.”

“Medicines were managed safely. Improvements had been made to medicines management, including implementing an electronic medicine recording system which was used in an effective way.”

“Incidents, accidents and safeguarding concerns were logged and investigated. Opportunities for learning were identified and shared with staff. The provider had regular opportunities for staff to give feedback about the care provided and action was taken where needed.”

“The provider had a structured approach to quality assurance. A range of audits and checks were completed regularly and were effective in identifying shortfalls and areas for improvement. There were some minor gaps in completion of audits which the registered manager acted on immediately.  ”