Trinity Court

“Who the service is for”

“This service provides a rehabilitation and recovery service for adults with complex and enduring mental health needs.”

“Key findings”

“We carried out this assessment on 15 September 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.”

“People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA and sought people’s consent before providing care and support. However, improvements were required to ensure people’s mental capacity to make specific decisions were clearly recorded. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions, they had choice, control and freedom over their lives.”

“Staff demonstrated a good understanding of safeguarding and knew how to recognise and report concerns. Learning from incidents was shared with staff through debriefs and regular discussions to promote safe practice. One staff member told us, "If something has happened it will get passed to us. If there is an incident there will also be a debrief."”

“There were enough suitably skilled staff to meet people's needs. Staff had been safely recruited. The environment was safe and suitable for people’s needs. Medicines were managed safely. Stock balances matched medicines administration records (MAR) and there were effective systems to monitor the quality and safety of medicines management.”

“People’s needs were assessed before they came to the service. People visited the home before they moved in. One staff member told us “[Person’s name] came in with her sister and they came to view and stayed for a while. They increase their visits before they move in. By that time their care plan and assessments have been put in the system for us to have an idea on the resident. If staff lack any training in relation to that resident, we then raise this with management.””

“People had access to specialist support, including regular input from an occupational therapist and psychologist. The service had a clear rehabilitative ethos and supported people to work towards greater independence. Staff understood people's individual goals and how to support people to achieve them. One staff member told us, "Trinity Court is a rehab [service], the goals are set from the first day they come in here. We have to measure the goals continuously to see if we are on track."”

“We observed staff supporting people to develop and maintain their independence. Staff encouraged people to use the kitchen to prepare hot drinks and take part in cooking and baking. Staff were compassionate in how they described people and knew people well. One staff member said, “When I’m supporting [person], they like me to tell them jokes. I’m supporting them to wash, but trying to be funny at the same time. People know who they like to support them.””

“Staff understood people’s needs well and knew their life histories and experiences. People were involved in reviews of their…”