Coachmans Cottage

“People received safe care, based on their individually assessed needs. People were protected from the risk of abuse and care was provided by appropriately skilled and sufficient numbers of staff. The risk of infection was managed effectively and there was a positive learning culture at the service. Medicines were managed safely.”

“People’s health needs were met and care was centred around each person and agreed with each individual and their relatives if appropriate. The requirements of the Mental Capacity Act 2005 were consistently followed.”

“People were treated with kindness and compassion by staff who had been safely recruited. People and staff felt listened to and involved with the service.”

“There were effective systems in place to monitor safety and quality at the service. There was a positive culture that promoted positive outcomes for people and the wellbeing of staff.”