Threen House Nursing Home

“The last rating for this service was requires improvement (published 14 April 2022) when we identified breaches of legal regulations relating to safe care and treatment and good governance. At this assessment, we found improvements had been made. The service was no longer breaching any legal regulations and the new rating for this service is good.”

“People lived in a safe and clean environment. Staff assessed and managed risks to their safety and wellbeing. There were enough suitable staff to care for people and keep them safe. Staff were well supported and had the information they needed to care for people. People received their medicines safely and as prescribed.”

“Staff assessed people’s needs, planned and delivered effective care. People consented to their care and their choices were respected. Staff worked with other professionals to monitor and meet people’s needs.”

“Staff were kind, caring and polite. Staff and people using the service had good relationships with each other. Staff supported people to be independent when this is what they wanted and they were able to be. People were offered a range of social, leisure and cultural activities which reflected their individual needs.”

“People had information about the service. Managers listened to them and acted on their feedback.”

“There were effective systems for monitoring and improving the quality of the service. Staff and managers discussed incidents, accidents and things that went wrong. They learnt from these. There was a positive culture where people felt at ease, happy and empowered.”

“The service was owned by an individual who worked closely with the registered manager to oversee the service.”