The Windmill Care Home Ltd

“The service did not provide safe care as risks in relation to people’s health and wellbeing had not been appropriately assessed, planned for or reviewed. Safeguarding incidents had not been identified or reported to the Local Authority. There was ineffective oversight of people’s medicines and reviews of people’s medicines did not always take place when required.”

“People did not receive person-centred care. Care records lacked sufficient detail and were not reflective of people’s current needs, they were also contradictory in places. People’s nutritional and hydration needs were not being met, and referrals were not always made for specialist input where people’s care needs changed.”

“Governance and oversight was ineffective. The provider failed to maintain oversight of the quality and safety of service being delivered and the audits undertaken by the management team failed to ensure the service people received was safe, effective and responsive. Where audits had been completed, they failed to identify the systemic failings we found at the service. The provider had failed to consistently notify CQC of notifiable events in line with the Regulations.”

“This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. ”