Broadland House Residential Care Home

“Date of inspection: 20 January to 03 February 2025. The service is a residential care home providing support to older people living with dementia. At the start of this inspection, 18 people were using the service and this increased to 19 before the inspection was concluded. We found the service to be in breach of 4 legal regulations relating to risk management, person-centred care, staffing, and governance. The provider was previously in breach of the regulations relating to risk management and governance. Improvements were not found at this inspection, and the provider remains in breach of these 2 regulations. People were not consistently protected from the risk of harm. For example, the provider had failed to take complete action to meet a gas warning notice which had remained in place for 2 years leading up to this inspection. Additionally, people had not always received their medicines as prescribed. We also found there were not enough staff to ensure people received consistent person-centered and safe care. Furthermore, the governance systems the provider had in place had failed to identify and rectify the shortfalls found at this inspection. However, staff knew people’s needs well and were observed delivering care that was kind and respectful. The service worked well with professionals and people’s relatives told us they were involved in their family member’s care. The service had a positive culture and staff were dedicated to providing the best level of care they could. This had, however, been impacted by staffing levels meaning staff were not always able to deliver this. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.”