The Trees

“We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“The provider was able to demonstrate they were meeting the principles of ‘Right support, right care, right culture’.”

“The provider had a good learning culture and people, and their relatives could raise concerns. The registered manager investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks.”

“The facilities and equipment met people’s needs, were clean and any risks identified were managed.”

“There were enough staff with the right skills, qualifications and experience to care for people. Managers made sure staff received training and regular supervisions to maintain high-quality care.”

“Medicines were managed safely, and staff had developed positive working relationships with healthcare partners.”

“Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved relevant people and made decisions in people’s best interests where they did not have capacity.”

“Staff were observed to provide, kind, caring and compassionate support. We observed positive, meaningful and respectful engagement.”

“The provider supported staff well-being. Staff provided information people could understand. People and relatives knew how to give feedback.”

“Leaders were visible, knowledgeable and supportive. Managers were receptive to new ideas. There was a culture of continuous improvement. There was evidence of positive changes that had been made to the service.”