Kingly House

“Date of Assessment: 10 to 18 October 2024. Kingly House provides accommodation for up to 17 adults with acquired brain injuries and Huntingdon’s disease. There were 13 people using the service at the time of our visit. Our last inspection was in September 2019. The service had made improvements and is no longer in breach of the regulation relating to staffing. At this inspection we found the provider had employed new staff and ensured staff were trained, supported and deployed to consistently meet peoples’ care and support needs. There was a strong learning culture; staff continually learnt from incidents and used these to improve safety and people’s experience. Staff knew how to recognise and report concerns. People were encouraged to maintain and improve their physical and mental well-being. Staff monitored people’s health and supported people to follow the health professionals’ advice and treatment plans. Staff ensured people understood their care and treatment to enable them to give informed consent. People were treated with kindness and compassion. The service always cared about and promoted the wellbeing of their staff. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people’s needs in a timely way. People knew how to give feedback and were confident the service took it seriously and acted on it. The management actively sought ways to address the barriers to accessing services to improve peoples' experiences. The service had improved in every area to incorporate the provider's positive and inclusive culture. The staff team had been supported and developed to have the character, skills and competencies to provide person centred care. People with protected characteristics felt supported. The registered manager worked with healthcare professionals to deliver the best possible care and were receptive to new ideas.”