The Manor House

“The home had a good learning culture to ensure the service was consistently improving. Senior leaders thoroughly investigated accidents and incidents, actions were taken, and lessons learned.”

“The service had clear arrangements for accountability and staff understood their roles and responsibilities. The environment was well maintained, where areas of the home required remedial work there was a programme of refurbishment being completed.”

“Staff treated people with kindness and compassion and people had choice in their care. Staff supported people’s individual preferences and encouraged maintaining relationships with family and friends. Staff monitored people’s health and worked well with other agencies to ensure the best outcomes for people. Risks to people had been assessed and people had care plans to help mitigate risks as far as possible.”

“Staff were able to report concerns, and the registered manager had an open-door policy. The provider and registered manager worked together with a focus on delivering good care and improving systems.”

“Staff were skilled, experienced, and committed to delivering person-centred care. Medicines were administered as prescribed, although some improvements were identified.”

“However, we found some areas of staff training had not been completed or were not up to date in line with the provider’s policy.”