The Highviews

“People were protected and kept safe. Risks to people were managed effectively, and staff received appropriate training and support to develop in their roles and deliver effective care. There were enough staff to meet people’s needs, they worked well with each other and those involved in their care. Recruitment processes were appropriate, and infection risks were well managed.”

“People were involved in assessing their needs and received person-centred care, which was reviewed with them to ensure it remained appropriate. Staff supported people to stay healthy and well. People received their medicines when they needed them. Staff supported people to understand their care so they could give informed consent.”

“People were supported to have choice and control over their care and support and to maintain their independence. Information was provided in ways that reflected people’s needs and preferences. People were treated fairly and supported to access care and services when needed. Staff understood people’s rights and how to uphold them.”

“The service was led by managers who understood people’s needs and promoted an open culture where concerns could be raised and addressed. Staff were supported with their wellbeing. Governance systems helped identify shortfalls and drive improvement at the service. Managers fostered a culture of learning, inclusion and partnership working focused on achieving positive outcomes for people.”

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