Fairlight Manor

“The home was clean and tidy throughout. Environmental risks were identified and mitigated. People were protected from the risk of abuse, harm or discrimination. Staff knew people well and understood the care and support required and their medicines were managed safely. There were enough staff who had been safely recruited and received ongoing training and support. Staff ensured they received support from appropriate health and social care professionals when they needed it. People were treated with kindness and compassion. They were supported to make their own decision and choices. Staff protected people’s privacy and dignity and helped maintain their independence. People had choice in their care and were encouraged to maintain relationships with family and friends. There were activities available throughout the day, and people were supported to maintain their own interests and hobbies. Staff responded to people in a timely way. Staff wellbeing was supported and there was a positive culture at the service. The provider had good oversight of the service. They were committed to learning, improving and developing the service for the benefit of the people who lived there.”