Sunbury Nursing Homes

“Medicines were generally managed safely. However, thickening agents were stored in people's bedrooms without appropriate risk assessments, which increased the risk of unsafe use or inconsistent management. In other areas, risk assessments and care plans provided staff with guidance on how to minimise risks. Staff were able to adapt their support to ensure people received consistent care.”

“Staff and leaders worked with a range of healthcare professionals to promote positive outcomes for people. Referrals were made when concerns were identified. We found positive examples of partnership working in areas such as wound care and ongoing support for people with complex health conditions. Leaders ensured people received appropriate interventions and specialist support when required.”

“Systems were in place to manage safety, including incident reporting, safeguarding processes and infection prevention and control. The environment was well maintained, and appropriate checks were completed to ensure equipment and premises were safe.”

“The service was led by an approachable and visible management team, who maintained oversight of people’s care. Staff spoke positively about leaders, which contributed to a caring and supportive culture. Staff knew people well and used their knowledge of people’s preferences and routines to provide compassionate and person-centred care. They developed positive relationships with people using the service.”