Charlton Grange Care Home

“Date of assessment: 08 to 15 January 2025 This was a responsive assessment based on concerns raised by the local authority with regards to delayed reporting of incidents. Charlton Grange Care home is a nursing and residential care home providing support to older people, and people living with dementia, some of whom had nursing needs as well as physical disabilities or mental health needs. We found the provider reported incidents in a timely manner to the local authority and CQC. There was a culture of openness where managers investigated incidents thoroughly and identified lessons that could be learned from accidents or incidents. Staff understood and managed people’s risks. People were protected and kept safe and were confident they could raise concerns. There were enough staff with the right skills, qualifications and experience. Staff were recruited safely and had effective training, support and supervision in order to ensure the delivery of good quality care. Staff managed medicines well and involved people and family members in planning any changes. The general facilities and equipment were clean and well maintained, however, some aspects of the upstairs environment required attention to ensure people had a good dining experience. We received evidence from the provider following our on-site assessment, which evidenced these shortfalls were addressed. There was a culture of improvement and inclusivity which had led to people experiencing positive outcomes and enhanced their quality of life.”