Sudbury Care Homes Limited

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.”

“The provider was able to demonstrate they were meeting the principles of Right support, right care, right culture.”

“The service had a good learning culture and people could raise concerns. People were protected and kept safe. The facilities and equipment met the needs of people, were clean and well-maintained. There were enough staff with the right skills, qualifications and experience who understood their roles and responsibilities. The manager made sure staff received training and regular supervision to maintain high-quality care. The service supported staff wellbeing. Staff managed medicines well.”

“People participated in assessments and decisions about the care they received. Staff reviewed assessments taking account of people’s communication, personal and health care needs. People had enough to eat and drink to stay healthy. Staff monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.”

“People were treated with exceptional kindness and compassion. Staff protected people’s privacy and dignity. They treated people as individuals and supported their preferences. People had choice in their care and were encouraged and supported to maintain relationships with family and friends. Staff responded to people’s needs in a timely way. The service provided people with information they could easily understand and access. People knew how to give feedback and were confident their view were taken seriously and acted upon. People received fair and equal care and the service worked to reduce health and care inequalities through training and feedback.”

“The registered manager and staff had a shared vision and culture based on listening, learning and trust putting the people they supported first. They were visible, knowledgeable and supportive, helping staff develop in their roles. The registered manager collaborated with the local community to deliver the best possible care and were open to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.”