Coplands Nursing Home

“The team who conducted the inspection consisted of a lead inspector, 2 team inspectors, a regulatory coordinator, an expert by experience, a pharmacy specialist and a medicine senior specialist. We looked at 13 quality statements associated with the key questions. Is the service Safe, we looked at 8 quality statements. Is the service Effective, we looked at 2 quality statements. We also looked at 1 quality statement under the key questions Caring, Responsive and Well-led.”

“Managers made sure staff received training and regular supervision and appraisals to maintain good quality care. Leaders were visible, knowledgeable and supportive, helping staff to develop in their roles. People were treated with kindness and compassion. Staff protected the people’s privacy and dignity. People were encouraged to maintain relationships with family and friends. The facilities and equipment met the needs of people. However, there were concerns found in a communal shower room where risks were not fully mitigated. We found concerns in the safe management of medicines, the activities offered could benefit from a more varied approach to engage all age groups (older people/younger adults/adults) in meeting their individual needs and preferences and there were gaps identified in some staff knowledge relating to safeguarding protocols.”

“The service was rated good overall at their last inspection in January 2022, the rating for this assessment remains good.”

“You can find more details of our concerns in the findings below.”