St Claire’s Care Home

“At this assessment we found the quality of the service had deteriorated since we last inspected the service in 2019. We identified 5 breaches of the regulations relating to management of risk and infection control, premises and equipment, person centred care, consent to care and treatment and governance.”

“There had been a lack of management oversight of risks because systems had not been embedded to ensure risk assessments provided staff safe ways of working with people who had epilepsy, constipation and concerns around skin integrity. The provider had failed to maintain the premises and equipment which put people at potential risk of harm. People were not always enabled to receive care and support which met their preferences. Some people told us they preferred baths and despite asking for these they were not supported to have one. Some care plans lacked guidance for staff. The systems to monitor the quality and safety of the service were not effective.”

“Staff were recruited safely. Staff had not always received training and support to enable them to meet the assessed needs of people. Staff treated people with kindness and knew people well. Staff spent time with people and supported people to maintain important relationships with their families and friends. There were limited activities taking place in the service to keep people occupied and stimulated. Staff gave us mixed feedback about support from the management team and the provider. There was no registered manager in post, the last registered manager had left in August 2025. The provider had not made suitable management arrangements , which left staff without support and guidance, supervisions or staff meetings.”

“In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward. We have also asked the provider for an action plan in response to the concerns found at this assessment.”