Hatfield Lodge

“Date of assessment: 10 November to 5 December 2025. Hatfield Lodge is a residential home for older people who are living with dementia. The assessment was completed to follow up on enforcement action following our last assessment. At our last assessment we identified 4 breaches of regulation including safe care, governance, person centred care and safe staffing. At this assessment we found improvements had been made but further improvement was needed and the service continued to be in breach of regulation relating to staff recruitment.”

“There had been changes to the management team at the service, the operations director had based themselves at the service to drive improvement. They had also applied to be the registered manager, which was confirmed during the assessment. The oversight of the service had improved, and the provider had commissioned an external quality audit and dementia mapping study. The audits had identified shortfalls, an action plan had been put in place, and there continued to be further improvement needed. The way in which staff worked had changed and people now received support when they needed it. Some staff hours had increased such as laundry staff and the cook; this had given care staff more time to spend with people. Potential risks to people’s health and welfare had been assessed, though guidance had improved there were still some areas which required further detail. Accidents and incidents were now recorded and analysed but the action taken was not always recorded clearly. Medicine management had improved but guidance relating to when required medicines still needed to be improved.”