Sidmouth Nursing Home

“Date of Assessment: 7 August to 5 September. The service is a nursing home providing support, personal care and accommodation for up to 29 adults. At the time of our inspection, 28 people were using the service. We rated this service as good overall. The provider had a good learning culture and people could raise concerns. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained and risks mitigated. There were enough staff with the right skills, qualifications and experience. Staff were kind and caring. Staff managed medicines well and involved people in planning any changes. People had enough to eat and drink and stay healthy.People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent. Were people lacked capacity to make decisions staff made sure they involved them and in some cases made a decision in their best interest.”

“People were treated with kindness and compassion. Staff treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff well being. Staff provided information in a way that people could understand. People knew how to give feedback and were confident the provider took it seriously and acted upon it. People received fair and equal care and treatment. Leaders and staff had a shared vision and culture based on listening, learning and trust. There was a culture of continuous improvement with staff given time and resources to try new ideas.”