Sharon and Glen Arnott – 32 Beamont Way

“We found people were being supported in an exceptionally person-centred way by a consistent staff team who knew and understood people’s needs. Leaders had created a culture that ensured people understood they had choice and control over all aspects of their lives. People were supported and empowered to engage with their local community. This included local services such as doctors, dentists, opticians and social settings. The provider supported people who struggled to meet with their friends by creating a friendship group that met regularly. This enabled people to socially engage with others and have a community presence using local facilities such as coffee shops.”

“Staff were passionate about making sure people were leading a fulfilling life doing activities they wanted to do. There was a strong ethos of person-centred care at the service and staff and leaders consistently supported people to express their individuality and have personalised support consistently.”

“The provider ensured there was a strong learning culture which focused on continuous development. They enhanced this by identifying extra training for staff including managing the menopause. This enhanced the life experiences of the women at the service both staff and people. Leaders and staff worked in an exceptional way with heath care professionals to ensure people’s human rights were promoted and they had fair and timely access to health care. Leaders made sure there was no experiences of discrimination for people in all aspects of their lives. ”