Avon Court

“Date of assessment: 3 December to 4 December 2024. The service is a care home providing support to older people living with dementia. This was a responsive inspection due to concerns raised about the management of risks for people.”

“The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. There were systems to ensure people were protected and kept safe. Staff understood and managed risks. However, risk assessment documents had not always been kept up to date. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. However, the deployment of staff meant people on the ground floor of the home waited too long for support with meals. Staff received training and regular appraisals to maintain high-quality care. Medicines were managed well and involved people in planning any changes.”