Pennings View

“People were involved in planning their care and were also involved in maintenance and changes made to the environment. People were supported to maintain contact with family and friends and supported to access local services and healthcare.”

“Governance systems had improved and were effective in monitoring all areas of the service. We saw that audits were now completed regularly, weekly and monthly, for health and safety, medicines, infection prevention and control and care planning. Any actions identified were added to plans to be addressed in a timely way.”

“Staff had been recruited safely, and we observed there were enough staff available to safely meet people’s needs. Staff were provided with a range of training which included training on supporting people with learning disabilities. Staff had regular supervision and had been assessed for competence in areas such as medicines and infection prevention and control.”

“Medicines had been managed safely; people had their medicines as prescribed. Medicines were stored safely and regularly counted and checked.”

“During our last inspection incidents and accidents were not analysed to identify trends and themes. During this inspection we found they were recorded well and had been reviewed by management. Any actions for preventing recurrence were identified and shared with the staff. The provider also had systems to cascade national learning in response to safety concerns, poor practice incidents and changes to ways of working. This also included learning from events taking place external to the organisation.”

“There was an open and transparent culture at the service and leaders were aware of the provider values and good practice guidance and standards. There was an experienced management team at the service who were passionate about providing good person-centred care. Staff enjoyed working at the service and spoke passionately about supporting people to achieve positive outcomes.”

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