Ruskin Lodge

“We found the provider had a robust and responsive assessment process which treated each additional respite stay as a new opportunity to reassess the person’s physical, emotional, and social needs. This ensured care remained safe and appropriate. Referrals to other health and social care professionals in support of people’s needs were made promptly so people received the help they required.”

“Staff were appropriately trained and supported to deliver high-quality care. People were given choices about their care and were supported to remain as independent as possible during their stay.”

“Medicines were stored securely and administered by trained staff in line with policy and guidance. Records, including those for "as needed" (PRN) medicines and controlled drugs, were accurate. People received medicines on time, and safe practices were observed. Clear governance structures were in place to monitor performance and ensure accountability. Quality audits, action plans, and regular supervisions supported oversight. Accidents and incidents were recorded, monitored, and reviewed. The findings were used to update care plans and support staff learning, helping to keep people safe.”