St Helens Hall and Lodge

“At this assessment, we found that safeguarding was a top priority at the service and policies and processes in place ensured there was good oversight of accidents, incidents, and risks. Learning was embedded to promote ongoing improvements. We did identify some specific medication issues however; urgent steps were implemented by the registered manager to rectify these concerns whilst we were on site. We found that staff were kind, caring and compassionate. People were treated with dignity and respect, and their immediate needs were responded to in a timely manner. We found the service was well led with a robust auditing and governance system in place. People were encouraged to offer suggestions, participate in activities and were supported to maintain important relationships with family and their community.”