Rosebank

“People received their medicines on time and in a safe way. People were fully involved with any decisions regarding their medicines.”

“Policies and practices were in place to help ensure people were protected from the risk of harm and abuse. Staff were able to describe what action to take to safe people if necessary.”

“There were enough staff to ensure people’s safety and meet their needs. People were supported by staff who were kind, caring and considerate of their needs.”

“The service was clean, homely and well maintained. Staff were trained in effective infection, prevention and control procedures and had access to adequate supplies of PPE.”

“People were supported to have choice and control in all aspects of their care and support. Opportunities for people to provide feedback on their care were available. People’s care plans were detailed and reflected people's input.”

“Where people required care from both in-house professionals and external agencies, the provider supported people to access this to help ensure people received the best possible outcomes for their care and support. People were supported in way which focused on people's rehabilitation, to enable them to live a more independent life outside of the service.”