Rose Cottage Rest Home

“Staff demonstrated a good understanding of person-centred care and spoke passionately about supporting people as individuals. One staff member told us they always tried to build a relationship with people by finding out what they liked and disliked and understanding "Who they are." Staff described how they tailored support around people's preferences and choices, including supporting people to enjoy activities and routines that were important to them. Another staff member explained person-centred care meant “Ensuring people remained at the centre of all decisions and that their individual preferences were respected.” Staff also recognised the importance of promoting independence and encouraging people to remain as active and engaged as possible. For example, staff explained how they encouraged people to walk short distances where appropriate, while ensuring additional support was available if needed. This helped people maintain their mobility, independence and overall wellbeing.”

“Staff demonstrated a compassionate understanding of how to support people living with dementia. They described using reassurance, distraction and personalised approaches to reduce distress and support people's wellbeing. People's needs were assessed before they moved into the service and staff told us effective handovers took place throughout the day to ensure changes in people's needs were shared and responded to appropriately.”

“Staff understood their safeguarding responsibilities and were able to clearly describe how they would recognise, report and escalate concerns, including concerns involving colleagues or managers. Staff also completed fire safety training and drills and were confident in the procedures to follow in the event of an emergency.”

“People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives.”

“Feedback from professionals was positive. One professional told us they would have "No hesitation" in a family member receiving care at the service and said staff "Went above and beyond" for people.”

“There was a positive and caring culture within the service; however, some improvements were needed to ensure systems and processes consistently supported safe and effective care. Staff had access to a range of training; however, this was not always aligned to the specific needs of people using the service. We identified gaps in training relating to Parkinson's disease and not all staff had completed training relevant to the needs of people they supported, positive behaviour support and…”