Ranmore House

“We assessed the service against ‘Right Support, Right Care, Right Culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“People received safe care provided by appropriately recruited and trained staff. Staff knew how to recognise and report safeguarding concerns internally and externally. Risk assessments contained information for staff to follow to keep people safe. Overall, medicines were managed safely, however the provider made improvements during the assessment following feedback. There were sufficient staff to meet people’s needs, the environment people lived in was clean, and the provider undertook checks of the premises.”

“People’s needs were assessed before they moved into the service. Staff worked well with healthcare professionals and other external organisations to monitor and improve people’s health. Staff understood their responsibilities in relation to the Mental Capacity Act 2005.”

“Staff understood and put into practice how to support people to live independent lives and empowered them to take control by listening to them. Staff told us their workloads were manageable and they felt supported by the provider.”

“Care records were person-centred and included people’s preferences and needs. Staff provided people with information in a format they could understand and involved them in decisions relating to their care, including in relation to advanced care planning. The provider understood how barriers to people’s care affected them and were alert to disadvantages.”

“The provider worked well with local partners and there was a shared direction amongst the staff team. Staff told us they felt able to speak up and there were governance systems in place to review the quality of the care provided, however the provider made improvements in response to feedback we provided.”