Portland Road
9 Portland Road, Hove, West Sussex, BN3 5DR · View on map
Portland Road
Portland Road
Overview
Key facts
The inspection record
Overall
Outstanding
Report published 4 March 2026
“Date of the assessment: 22 July – 1 August 2025. Portland Road is a care home supporting 9 people, all of whom live with a mental health condition. Some people also required support with their physical health needs. Portland Road is part of the Archway Project under the provider BHT Sussex and focuses on supporting people to move towards independent living. This assessment was undertaken due to the age of the previous rating.”
“People received exceptionally good care from highly skilled staff who were very responsive to their personalised care needs, which staff had identified through comprehensive assessments to plan and shape the right care individualised to them. Care was based on excellent practice and reflected national guidelines. The provider had a strong ethos on creating an open culture where lessons could be learnt without blame and a focus on driving quality and improving people’s experience of care. Staff received bespoke training to meet people’s needs and spoke highly about the supportive environment they worked in. People felt safe at Portland Road and were supported to take positive risks, where suitable, to enable them to live a life they wished.”
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“People were respected and valued as individuals. Staff knew them exceptionally well and tailored support specific to their needs. People's wellbeing was improved by unique person-centred care planning with significant attention to detail around their needs, wishes and preferences, both for now and the future. There was an outstandingly flexible approach, and people were directly involved in planning and reviewing their care. Adjustments were made to ensure people’s social and cultural diversities were celebrated, and provisions were taken to make certain people received the specific support they needed.”
“The provider had excellent systems and processes to ensure people and staff were heard and used this information to shape the service to achieve the best possible outcomes for people. Where appropriate, people’s representatives were involved in their care.”
“Effective governance systems were in place to ensure the service was well-led and that improvement in care delivery could be driven forward. Staff and the management team had strong relationships with external professionals and robust partnership working was evident.”
Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
Portland Road entered the official register.
Rated Outstanding overall
Report published 4 March 2026 by the Care Quality Commission.
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Registration details
Location
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Frequently asked questions
What types of care is Portland Road registered for?
Portland Road is registered with the Care Quality Commission (CQC) to provide Residential Care. Listed specialisms include Mental Health.
How many Rooms does Portland Road have?
There are 9 Single Rooms.
What is Portland Road's CQC rating?
Portland Road is rated Outstanding by the Care Quality Commission (report published 4 March 2026). The full CQC inspection report is available at cqc.org.uk/location/1-142805455.
How many beds does Portland Road have?
Portland Road is registered for 9 beds.
Who is the registered manager at Portland Road?
The registered manager is Mr Ian Wilson.
When was Portland Road last inspected?
The Care Quality Commission published its latest report on Portland Road on 4 March 2026.
Where is Portland Road located?
Portland Road is located in Hove, United Kingdom.
When did Portland Road register with CQC?
Portland Road first registered on 26 January 2011.
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Information disclaimer. Information regarding Portland Road is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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