Sackville Gardens

“Care provided was exceptionally person-centred and promoted people’s strengths, independence and rights. People were supported to have the upmost choice and control in their lives and were encouraged to set and achieve goals which were important to them. Staff were committed to working collaboratively with people to shape both their care and the service to flexibly meet their needs. Staff had strong relationships with external professionals to enable people to access the care provision they needed, without barriers or difficulties. Professional feedback was overwhelmingly positive.”

“People were kept safe by skilled staff, who supported them to take positive risks when appropriate, leading to practices that were never restrictive. Staff were creative in their approach to supporting people to ensure excellently effective and responsive care was provided to promote overwhelmingly positive outcomes for people. Staff were described as kind and compassionate, with a strong emphasis on treating people with respect and dignity. There was a proactive approach from staff to continually learn and develop to meet the changing needs of people. They were very well supported and unanimously gave positive views about working at Sackville Gardens.”

“The registered manager and team were knowledgeable and motivated to ensure the home was well-led with a passion for driving a culture of trust, openness and honesty. Governance systems were robust and well-structured, with clear accountability and a strong focus on continuous improvement. The commitment from staff at all levels to kindness, dignity, and personalised care was evident throughout.”