Poplars Care Centre

“‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.”

“‘Right Support’ There was good oversight of the quality of the service. There were systems in place to audit records, staff practice and people’s experience to check on service quality. If and when shortfalls were identified action was taken to address concerns.”

“‘Right Care’ The service worked jointly with partners to ensure people had access to the care they needed. Innovation was promoted by the provider and improvements implemented at the service.”

“‘Right Culture’ The staff team were well motivated and overseen by a registered manager with the passion and competence to undertake the role. There was a positive atmosphere and culture at the service.”