Mont Calm Residential Home

“The provider continued not to have appropriate systems in place to ensure people were always protected from the risk of unsafe care, particularly around the safety of the environment and infection, prevention, controls. There remained a lack of robust management and provider oversight to review shortfalls of care. There had been improvements with the risks relating to people’s health care. Training and supervisions with staff had improved since the last assessment. We observed there were sufficient staff during the day to support people where needed however the deployment of staff needed to be addressed.”

“In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. This service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.”