Park House

“The management team investigated incidents to inform and improve service delivery. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain competence. The provider had a positive learning culture, where people and their relatives could raise concerns. People were supported by a compassionate and knowledgeable management and staff team, who showed kindness and empathy when engaging with people. The service worked effectively with external health and social care partners, to ensure people were able to access services when they needed them.”

“Staff made sure people were enabled to give informed consent and decisions were taken in people’s best interests where they did not have capacity. People were confident their privacy and dignity were being upheld. People were encouraged to maintain relationships with family and friends. The provider supported staff wellbeing.”

“Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.”

“We served warning notices to the provider of Park House on 23 January 2025, for failing to meet the regulations relating to safe care and treatment and good governance.”

“At this inspection, we found the provider had made improvements and was no longer in breach of regulations.”